Frequently Asked Questions about Weekend Resort near Kolkata

FAQ

General Questions about Location, Booking & Reservation:

What is the new Orientation Course (OC) w.e.f. July 1, 2016?

Country Roads is 26 kms from Kolkata , via Vidyasagar Setu, then we take the Kona Expressway. From Kona Expressway we turn left on NH-6 and we will reach Dulagarh toll Plaza. From Toll Plaza it is 6 kms to Pacha More. From pacha More turn left 400 Mtr. and we reach Country Roads.

What is the nearest landmark?

Nearest Land Mark is Panchla More on the NH-6 which is 400 meters from the Site.

How can I book Country-Roads Resorts?

The options as under:
Direct - Telephone, email, Website.
Channel Partners - Agoda, Travel Guru, goibibo, booking.com

How do I reserve a room online?

Same as above, direct or through channel partners

How do I pay for my booking?

Cash / Credit Card

Which online payment methods do you offer?

NEFT / RTGS / CREDIT CARD /

Which credit cards are accepted?

Apart from AMEX all cards

Is my credit card being charged at time of booking?

Yes it is charged

How do I cancel a reservation?

The reservation can be cancelled directly from the Resort or through the channel partners providing the said facility.

Do you charge for cancellations?

There is a charge for Last moment cancellations that is 48 hours prior to arrival.

Can I cancel only certain parts of my reservation?

Proportionate charges will apply

What are the Check –In and Check –Out Time?

12 Noon - 12 Noon

How can I reserve a parking lot?

Parking is free Subject to Availability, all room have parking facility.

Are there any special package deals, you are offering?

There is American plan being offered which included all meals for Double occupancy.

Where can I see the hotel rates?

on the website and the travel portals

Can I book two rooms with different occupancy?

Yes

Which size is the room?

Sizes of the room start from 300 sq.ft. onwards.

Can I reserve a table at your restaurant?

Yes room guests are allowed to reserve table at the restaurant.

Do you offer any shuttle to the nearest airport or train-station?

The same can be arranged on charge basis with prior 24 hours information.

Where can I get a copy of my invoice after departure?

The same can be sent via a email.

What should I do, if I lost or forgot something in my room?

You can contact the GM or the Front Desk and they will immediately respond and get back to you.

Questions on Big Events & Business Meeting Booking:


How can I book the community hall for big event?

You can contact our Marketing Team. They will appropriately deal with your requirements. You may contact Priyanka at 9836283339

Can I book the entire Resort for some big ceremonies? What is the booking process?

Yes we can book the entire resort for Big Ceremonies. You are requested to contact the GM Mr. Nanak Dey 8017993009

How big are the banquet halls? Sitting capacity for the corporate conferences?

1200 sq.ft. and 600 sq.ft ( both covered areas) . Further an Outside lawn area of 30,000 sq.ft. for large parties, conferences in the OPEN.

Do you host corporate picnics / day outing?

Yes we are totally packed all winters

What kind of corporate events can be arranged at the resort?

any size from 100- 1500 people.

Questions about Services and Amenities:


What are the services that Country-Roads Resort is offering?

21 Well Appointed Air Conditioned rooms all facing the lawns, 24 Hours of Power backup, Multi Cuisine Resteraunt, Pub with Pool table, Indoor Games, Cycling and Jogging Track, 2000 sq.ft. Swimming Pool.

Do you have medical emergency support?

We have medical tie-ups with nearby hospitals which are 10-15kms away.

What are the major attractions at the resort?

The large rooms which are done up like a 5 star Delux resort, the greenery, Excellent Food, and Swimming Pool

What amenities can I expect in my room?

Safe, Fridge, with stacked cold drinks and snacks, room slippers, shoe cleaners, news papers, 32 inch flat TV with Cable, writing desk

How can I make special request during my stay?

Please call the GM

Can I bring my pet with me?

No pets

Do you offer non-smoking rooms?

All rooms are fumigated after use.

Does this resort provide free Wi-Fi facility?

Yes only for Residents

Can I have 24x7 foods at the resort’s restaurant?

Yes food is provided at the Restraunt from 7AM - 12 pm. After 12pm room service is available.

Can I order food from your restaurant, even if I am not staying at Country Roads?

yes food can be ordered and collected from the Resort.




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